Appointments are made by ringing the surgery from 08:00. We have introduced a system which means that you are able to pre-book an appointment upto 4 weeks in advance, apart from exceptional circumstances. This ensures that everybody who needs an appointment is seen, even if you are not able to see the doctor of your choice.
We now offer online appointment booking. Call in at reception for an application form or download the document below and return it to the surgery.
If you feel that your problem or enquiry could be dealt with over the phone rather than face to face you need to book a telephone consultation. These are 5 minute slots at the end of the surgery and you will be given a time when the doctor will phone you. Your doctor may arrange a telephone consultation for your follow-up when you are seen in surgery, if that is most appropriate.
Phone in Time
If you need to speak to your doctor they are usually available after morning surgery around 11:30 to 12:00. If your doctor is busy the receptionist will take your number and the doctor will ring you back. Please note that the doctor can only deal with a certain number of calls on any one day due to other commitments so on occasions your call may be deferred to the next day.
Please remember that a routine appointment with the doctor is only 10 minutes long. If you know that your problem is complicated or you have more than one problem to discuss please ask for a double appointment, i.e. 20 minutes.
Duty Day Appointments
When you are allocated a duty day appointment it usually means that you will have spoken to our triage nurse and she feels you warrant an appointment on that day. These appointments are for urgent problems and are only 7 minutes long. The doctor will only be able to deal with the urgent problem and not any of your on-going problems. In particular we cannot issue routine prescriptions in an emergency appointment.
We regard the relationship between the doctor and patient as important. We try to inform you if for any reason there is a change to your appointment. Similarly if you cannot keep your appointment please ring and cancel with as much notice as possible. This frees up the appointment to be used by someone else and keeps our waiting times for appointments to a minimum for everyone.
If you are late for your appointment for any reason then we regret that there may be occasions when you cannot be seen and you will be asked to make another appointment. Please do not be offended if you are asked to come back to discuss other problems at another time, as the doctor has an obligation to other patients to try and run on time.